Privacy Notice

Invision 360 Servicios, S.A.S. (“Invision Go”, “we” or “the Controller”), Mexican Tax ID (RFC) ITS230817B28, with its address at Calle 32 #298 x 23 y 17, Col. Montebello, C.P. 97113, Mérida, Yucatán, Mexico, is responsible for the processing of your personal data. Stelvyna is a trade name operated by Invision 360 Servicios, S.A.S.

Contact for any privacy matter: contacto@invisiongo.com · invisiongo.com

• Identification and contact data: name, email address, business name, website or social media account, the language your customers speak and the message you send us.
• Business and billing data: legal name, tax ID, tax address, tax regime and invoice use (CFDI), when you request an invoice.
• Payment data: payments are processed through third-party payment platforms. Invision Go does not store full card numbers or security codes; we only receive the payment confirmation, the amount, the date and, where applicable, the last digits of the payment method.
• Materials you provide: product photos, logos, scripts, text, audio and any other files needed to produce your ads.
• Browsing data: IP address, browser and device type, pages visited, date and time of the visit, and the information generated by the cookies and similar technologies described in section 8.

We do not request sensitive personal data. Please do not send us health information, ethnic origin, beliefs, biometric data or data about minors. If the materials you provide include images, voice or data of other people, you represent that you have their consent to share them with us and for the use you request.

Primary purposes (required for the service)

• Answering your requests for information and sending you proposals and quotes.
• Designing, producing, revising and delivering the ads and characters you order.
• Processing payments, issuing tax receipts and managing your account.
• Providing support and handling questions, cancellations and refunds.
• Complying with legal and tax obligations and requests from authorities.
• Protecting the security of the site and preventing fraud and misuse.

Secondary purposes (you may opt out)

• Sending you news, promotions and content about our services.
• Conducting satisfaction surveys and internal market research.
• Producing statistics on the use of the site and the effectiveness of our advertising.

If you do not want your data used for secondary purposes, email us at contacto@invisiongo.com with the subject “Opt out of secondary purposes”. Opting out does not affect the services you order from us.

Stelvyna produces ads featuring characters generated with artificial intelligence. To do so, the materials and text you provide may be processed by technology providers for image, voice and video generation, acting on our behalf and solely to produce your order. Invision Go does not use your personal data or your materials to train its own artificial intelligence models, and does not sell or share them for any purpose other than those in this Notice.

To operate the service we share data with providers that process it on our behalf (processors), subject to confidentiality and security obligations:

• Hosting, server and site infrastructure providers.
• Email and communication providers.
• Payment processing platforms.
• Artificial intelligence tool providers used to produce content.
• Analytics tools and advertising platforms, when the site uses their tags or pixels.

Some of these providers are located outside Mexico, for example in the United States or the European Union. We may also transfer data to competent authorities when required by law or court order. Under the law, these communications do not require your consent. We do not sell your personal data.

You have the right to Access your data, Rectify it if it is inaccurate, Cancel it when you consider it is not needed for the stated purposes, and Object to its processing for specific purposes. You may also withdraw the consent you have given us and limit the use or disclosure of your data.

To exercise these rights, email contacto@invisiongo.com with:

• Your full name and a way for us to send you our response.
• A copy of an official ID or, where applicable, the document proving legal representation.
• A clear description of the right you wish to exercise and the data involved.
• Any document that helps us locate your data.

We will respond within 20 business days of receiving your request and, if it is granted, we will carry it out within 15 business days after our response. These periods may be extended once for an equal period when circumstances justify it, as provided by law. Withdrawing consent may prevent us from continuing to provide the service when the processing is necessary for it.

If you believe your right to data protection has been violated, you may contact the competent authority in Mexico, the Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno).

We keep your data only for as long as necessary to fulfill the purposes of this Notice and the applicable legal obligations; tax and accounting information is kept for the period required by tax law. Production files are kept as provided in the Terms and Conditions. We apply administrative, technical and physical security measures to protect your data against damage, loss, alteration, destruction or unauthorized use, access or processing.

The site may use cookies, pixels and similar technologies to operate, to remember your language, to measure visits and to understand the effectiveness of our advertising on platforms such as Meta or Google. These technologies may collect your IP address, browser and device type, the pages you visit and your browsing time. You can disable them in your browser settings; some features of the site may not work properly if you do.

Our services are intended for businesses and for people 18 years of age or older. We do not knowingly collect data from minors.

If you live outside Mexico, your data is processed in Mexico and by the providers listed in section 5. If the law of your country grants you additional rights, for example in the European Union or in the state of California, United States, you may exercise them through the same channel: contacto@invisiongo.com. We do not sell or share your personal data in exchange for any consideration.

We may change this Notice due to legal changes or changes in our services or practices. The current version will always be published at stelvyna.com with its last-updated date.

By sending us your data through the form or by email, or by ordering our services, you acknowledge that you have read this Privacy Notice and consent to the processing of your data as described here.